Outsourcing
February 11th, 2008Outsourcing is an option more and more companies are turning to in order to improve profits and reduce labor expenses. For certain industries, outsourcing certain portions of their business to companies that specialize in the service being outsourced make sense economically. Outsourcing can mean the difference between staying open and having to close. Increasing labor cost is one of the major reasons companies choose outsourcing. Often, companies can obtain services for much less than trying to do it themselves.
Outsourcing does NOT require a company to position a portion of its company outside the United States. While outsourcing is often done at the expense of American jobs, and workers are often laid off in preference for the cheaper labor that can be obtained through the outsourcing service, it is not the same as offshoring.
Outsourcing requires a company to make an agreement with a firm to provide the services being outsourced. Outshoring takes this one step further and takes the outsourcing agreement to a foreign firm who can often provide many services for pennies on the dollar. The most common business segments affected by outsourcing are IT, human resources, and accounting as well as services like customer support, call centers, and telemarketing.
Outsourcing is a decision made at the top levels of management and is usually not done without a great deal of analysis to determine if it is the right decision. The management must determine what areas are candidates for outsourcing as well as establish the scope of services to be provided. Choosing an outsourcing partner is also a very important task, since the company is basically turning over the management of a part of their business.
To determine which outsourcing provider to use, companies will typically issue an RFP and outsourcing companies will reply with proposals. The initial RFP may bring in a number of offers from outsourcing companies, and this group will normally be narrowed to one to three candidates who will be required to provide the service for a period of time before providing a final price for the outsourcing. Once an outsourcing service is chosen, everything is detailed in a contract between the company and the outsourcing agency.
While there are many advantages to businesses who contemplate outsourcing, including cost savings, improved quality, better expertise, and more, public opinion is often very negative toward companies who outsource, particularly if they lay off their own employees.
For more detailed information on the negotiation services and the other expense management services we offer, come to the experts at ExpenseManagement.ca.



